v7vv's Privacy Policy

v7vv ("we", "our", "platform") operates a safe and reliable online gaming service for players in Bangladesh. This Privacy Policy ("Policy") explains how v7vv collects, uses, discloses, and protects your personal information when you use our website, app, or other services.

By using our platform you agree to the terms described in this Policy. If you do not agree, please refrain from using our services. This Policy applies alongside our Terms & Conditions and Responsible Gaming policy.

v7vv collects only the information needed to manage your account, improve service quality, and ensure secure transactions. The types of information we may collect are described below:

2.1 Information You Provide

• Name, date of birth, and gender
• Email address and mobile number
• Residential address and nationality
• Identity verification documents (copy of national ID card, passport, or driving licence)
• Financial information — such as bKash, Nagad, Rocket, or Upay account details (for transaction purposes only)
• Account preferences and settings

2.2 Automatically Collected Information

• IP address and device type
• Browser type and version, operating system
• Date and time of access to the platform
• Pages visited, links clicked, and session duration
• Gaming history and betting information
• Data collected through cookies and similar tracking technologies

2.3 Information Received from Third Parties

For the purpose of identity verification or fraud prevention, we may receive certain information about you from trusted third parties. This information is handled to the same standard as described above.

v7vv uses the information it collects only for legitimate purposes. The main purposes for which we use your information are outlined below:

• Account management: To handle registration, login, and account security.
• Identity verification: To prevent fraud and restrict access by minors (enforcing the 21+ policy).
• Transaction processing: To complete deposits and withdrawals via bKash, Nagad, Rocket, and Upay.
• Customer support: To resolve your queries and complaints through our 24/7 live chat and email support.
• Service improvement: To monitor, analyse, and enhance platform performance.
• Responsible gaming: To detect unusual gaming behaviour and provide assistance where needed.
• Legal compliance: To comply with applicable laws and regulations and meet the requirements of relevant authorities.
• Communications: To send important system notifications, policy changes, or account-related updates.

v7vv may share your information with third parties in specific circumstances and for defined purposes. In all cases of disclosure, we follow the terms of this Policy.

4.1 Service Providers

We work with trusted third-party service providers who perform specific functions on our behalf — such as payment processing (bKash, Nagad, Rocket, Upay), identity verification, technology infrastructure, and customer support. These providers are given access only to the information necessary to carry out their assigned tasks.

4.2 Legal Requirements

We may be required to provide information to comply with court orders, lawful requests from government or regulatory authorities, or other legal obligations.

4.3 Fraud and Abuse Prevention

Information may be shared with relevant authorities to investigate illegal activities, fraud, money laundering, or serious violations of v7vv's rules.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets involving v7vv, your information may be transferred. We will notify you appropriately before any such change takes place.

v7vv uses cookies and similar technologies to improve your browsing experience, analyse platform performance, and ensure security.

5.1 Types of Cookies

• Essential cookies: Required to keep login sessions active, store security tokens, and support core functionality. These cannot be disabled.
• Performance cookies: Collect anonymous statistics to understand which parts of the service are used most.
• Functionality cookies: Remember your language preferences or display settings.

5.2 Cookie Management

You can disable or delete cookies through your browser settings. Please note that disabling essential cookies may affect some core features of v7vv.

v7vv takes the security of your personal information seriously. We maintain industry-standard technical and organisational measures.

• SSL encryption: All data transfers are completed over encrypted connections, preventing unauthorised access to information.
• Database security: Your stored information is kept on secure servers and regular security checks are conducted.
• Access controls: Only authorised personnel can access necessary information, and all access is logged.
• Two-factor authentication: An additional layer of security is used to protect your account.
• Regular audits: Our systems and processes are regularly reviewed and updated.

v7vv retains your information for as long as it is needed to provide the service or as required by legal obligations. General retention practices are described below:

• Active account data: Complete information is retained for as long as the account remains active.
• Closed account data: Certain information may be retained for a defined period after account closure due to legal and regulatory requirements.
• Transaction history: Financial records may be retained for a longer period as required by law.
• Log data: Technical logs are generally retained for a short period and deleted regularly.

As a v7vv user, you have certain rights over your own personal information. We respect these rights and aim to act on them as promptly as possible.

8.1 Right of Access

You can find out what information we hold about you. Upon request, we will provide a summary of your stored information.

8.2 Right to Rectification

If your information is incomplete or inaccurate, you can request a correction. This can usually be done through your account profile or by contacting customer support.

8.3 Right to Erasure

In certain circumstances you can request that your information be deleted. However, some information may need to be retained due to legal obligations or ongoing disputes.

8.4 Right to Object to Processing

You have the right to object to your information being processed for specific purposes. Please note that stopping processing that is essential for service delivery may result in service disruption.

8.5 Right to Data Portability

You can receive a copy of your information in a structured, easily readable format.

v7vv strictly enforces a 21+ age policy. Our platform is for individuals aged 21 and above only. We do not knowingly collect personal information from anyone under the age of 21.

If we become aware that a minor has used our platform and provided information, we will immediately close that account and take the necessary steps to delete the associated information.

If you believe a minor has opened an account on v7vv, please notify us at [email protected].

v7vv reserves the right to change or update this Privacy Policy from time to time. For significant changes, we will notify you in the following ways:

• Sending a notification to your registered email address
• Displaying a clear notice upon login to the platform
• Updating the "Last updated" date on this page

Continuing to use v7vv after any changes will be taken as your acceptance of the updated Policy. If you do not agree to the changes, please close your account and stop using the platform.

If you have any questions, concerns, or complaints about this Privacy Policy, please contact our customer support team. Our 24/7 support team provides assistance in both Bengali and English.

We aim to respond to your request as promptly and completely as possible. We treat privacy-related matters with the highest priority.